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HELP CENTRE

Frequently asked questions

Answers to the questions we hear most.

How does the process work after making a booking?
Once you complete your booking, an instant confirmation email and your trip details are sent to your mobile phone. Your flight and transfer details are tracked 24/7 by our team in real time.
Where will my driver meet me at the airport?
Your driver will be waiting for you at the terminal exit gate (arrival hall) holding a welcome sign with your first and last name on it.
Will I pay an extra fee if my flight is delayed?
Absolutely not. We track your flight in real time; even if your flight is delayed, your driver will adjust to your new landing time, and 60 minutes of waiting time after landing is completely free.
What is included in the transfer price? Are there any hidden fees?
The fixed price you see on the booking screen covers everything, including toll fees, taxes, and fuel. You will never encounter hidden or extra charges.
What is your cancellation and refund policy?
Plans can change; therefore, we offer free cancellation up to 24 hours before your transfer time without any deductions or penalties.
How much luggage can I bring? Can large items be transported?
1 large suitcase and 1 piece of hand luggage are included per passenger. For special items such as golf bags, bicycles, or large surfboards, you can choose our spacious vehicle options (such as VIP minibuses).
Do you provide baby or child seats?
Yes, for the safety and comfort of your journey, we provide baby seats or booster seats suitable for all age groups completely free of charge upon request.
How can I make the payment?
You can complete your booking securely via online payment methods on our website, or choose cash/card payment in the vehicle for specific routes.
Do you only offer airport transfers, or is intercity travel also available?
Not just airports; we also provide safe door-to-door private transfer services between all cities, hotels, holiday resorts, and private addresses across Turkey.
What is the difference between you and taxis or public transport?
Without queuing, you get a comfortable and safe journey directly to your destination with luxury, air-conditioned vehicles dedicated entirely to you, accompanied by licensed professional drivers.